Privacy Policy

1. Information We Collect

Information You Provide Directly

• Account registration data (name, email address, password);
• Workspace and billing information;
• Lead lists and contact data you upload to the platform;
• Communications you send to us (support requests, feedback);
• Payment information (processed securely by our payment processor; we do not store raw card data).

Information Collected Automatically

• Log data (IP address, browser type, pages visited, time and date of visits);
• Device information (hardware model, operating system);
• Usage data (features used, campaign performance metrics);
• Cookies and similar tracking technologies.

Information from Third Parties

• Data from connected integrations (Google Calendar, telephony providers, etc.) when you authorize them;
• Analytics providers and advertising partners.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service;
• Process transactions and send related information (confirmations, invoices, receipts);
• Send administrative communications, including technical notices, security alerts, and policy updates;
• Send marketing communications where permitted by law (you may opt out at any time);
• Monitor and analyze usage trends to improve the Service;
• Detect, investigate, and prevent fraudulent transactions and other illegal activities;
• Comply with legal obligations and respond to lawful requests from public authorities;
• Protect the rights and safety of A2Z Dialer, our users, and the public.

We process your personal data on the legal bases of: (a) performance of a contract with you; (b) our legitimate business interests; (c) compliance with legal obligations; and (d) your consent where specifically obtained.

3. Sharing of Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, cloud hosting, email delivery, analytics). These parties are contractually obligated to protect your data;
• Marketplace Participants: When you purchase or sell listings on the A2Z Dialer Marketplace, certain listing details are shared with counterparties as necessary to complete the transaction;
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset;
• Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others;
• With Your Consent: In any other circumstance with your express consent.

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal data for as long as necessary to provide the Service and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Account data is retained for the duration of your active subscription plus a 90-day grace period following account closure. Call recordings and transcripts are retained for up to 12 months unless you request earlier deletion. Lead list data is retained until you delete it or close your account.

After retention periods expire, we securely delete or anonymize your personal data. Aggregate, anonymized data may be retained indefinitely for analytical purposes.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: The right to request a copy of the personal data we hold about you;
• Rectification: The right to correct inaccurate or incomplete personal data;
• Erasure: The right to request deletion of your personal data (“right to be forgotten”), subject to certain exceptions;
• Restriction: The right to request that we restrict the processing of your data in certain circumstances;
• Portability: The right to receive your data in a structured, machine-readable format;
• Objection: The right to object to processing based on our legitimate interests;
• CCPA Rights (California Residents): The right to know what personal information we collect, the right to delete, the right to opt-out of sale (we do not sell data), and the right to non-discrimination for exercising your rights.

To exercise any of these rights, contact us at legal@a2zdialer.com. We will respond to verified requests within 30 days (or as required by applicable law). We may require identity verification before fulfilling your request.

6. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), hashed password storage, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Cookies

We use cookies and similar tracking technologies to improve your experience, understand usage patterns, and deliver relevant features. You can control cookie settings through your browser, though disabling certain cookies may affect Service functionality.