Marketplace Purchase Agreement

1. Nature of Purchase

The A2Z Dialer Marketplace offers real estate professionals the ability to purchase qualified seller leads, booked appointments, and related real estate intelligence generated through AI-powered outreach campaigns (“Listings”).

Each Listing represents a contact opportunity with a homeowner or property owner who has been contacted through A2Z Dialer’s platform and has expressed some level of interest, availability, or motivation. Listings may include:

• Qualified Leads: Homeowner contact information with AI-assessed readiness scores and call transcripts, but without a confirmed appointment;
• Booked Appointments: Confirmed appointments scheduled between a homeowner and an agent, including date, time, property address, and homeowner contact details;
• Script Assets: Licensed AI conversation scripts and pathway templates created by third-party script authors.

All purchases are final upon completion of the checkout process. Buyer receives a non-exclusive, non-transferable license to use the purchased Listing data solely for legitimate real estate business purposes.

2. No Guarantees of Outcome

A2Z DIALER MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, COMPLETENESS, OR FITNESS FOR ANY PARTICULAR PURPOSE OF ANY LISTING. SPECIFICALLY:

• A2Z Dialer does not guarantee that any homeowner will list their property, enter into any agreement with Buyer, or proceed with any transaction;
• AI-generated readiness scores and motivation assessments are estimates only and do not constitute professional appraisals or predictions;
• Homeowner contact information is provided as recorded at the time of the campaign and may become outdated;
• Booked appointments are subject to cancellation by the homeowner at any time, and A2Z Dialer is not liable for homeowner cancellations that occur after purchase;
• Past performance of leads or appointments purchased through the Marketplace does not guarantee future results.

Buyer acknowledges that real estate lead conversion is subject to market conditions, agent performance, homeowner circumstances, and other factors beyond A2Z Dialer’s control.

3. Refund Policy

All sales are final. A2Z Dialer does not offer refunds for completed Marketplace purchases except in the following limited circumstances:

• Duplicate Purchase: If Buyer can demonstrate that the identical lead or appointment was previously sold to the same Buyer workspace within the past 30 days, a credit may be issued at A2Z Dialer’s sole discretion;
• Materially Defective Listing: If the core contact information (phone number, email address, or property address) provided in a Listing is demonstrably invalid or non-existent, Buyer may submit a dispute within 24 hours of purchase. A2Z Dialer will investigate and, if the claim is substantiated, may issue a credit or partial refund;
• Technical Error: In the event of a documented platform error that resulted in an incorrect charge, A2Z Dialer will correct the error promptly.

Refund requests must be submitted to legal@a2zdialer.com within the applicable window with supporting documentation. Homeowner cancellations, low conversion rates, or dissatisfaction with lead quality not meeting the criteria above do not qualify for refunds.

4. Buyer Obligations

By purchasing any Listing, Buyer agrees to:

• Use purchased data solely for lawful real estate business purposes in compliance with all applicable laws and regulations, including TCPA, CAN-SPAM, Fair Housing Act, and state-specific real estate licensing laws;
• Not resell, redistribute, or sublicense purchased Listing data to any third party without A2Z Dialer’s prior written consent;
• Not use purchased data to contact homeowners for purposes unrelated to the real estate services represented at the time of purchase;
• Honor all homeowner Do-Not-Call requests and maintain a workspace Do-Not-Call list in compliance with applicable regulations;
• Maintain appropriate real estate licenses and brokerage affiliations as required by applicable law for all activities conducted using purchased data;
• Treat homeowner information with appropriate confidentiality and not disclose it unnecessarily to third parties;
• Cooperate with A2Z Dialer in the investigation of any complaints related to Buyer’s use of purchased Listings.

Violation of Buyer Obligations may result in immediate account suspension, permanent ban from the Marketplace, and may subject Buyer to legal liability.

5. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to this Agreement or any Marketplace purchase (“Dispute”), the parties agree to the following process:

1. Informal Resolution: Before initiating any formal proceeding, Buyer must first contact A2Z Dialer at legal@a2zdialer.com and provide a written description of the Dispute, the relief sought, and supporting documentation. The parties will attempt to resolve the Dispute within 30 days through good-faith negotiation.
2. Binding Arbitration: If the Dispute cannot be resolved informally, it shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall be conducted in New York, New York. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
3. Class Action Waiver: Buyer waives any right to participate in class-action lawsuits or class-wide arbitration. All Disputes must be brought individually.
4. Governing Law: This Agreement is governed by the laws of the State of New York, without regard to conflict of law principles.
5. Exceptions: Nothing in this section prevents either party from seeking emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.